Privacy Policy | Trent Services

TRENT-SERVICES (ADMINISTRATION) LIMITED PRIVACY NOTICE

Your personal information is very important to us. We will endeavour to take all due care to protect this information. We would like to highlight below a few matters relating to your information that you should be aware of.
Your personal data may be passed to insurers, reinsurers, insurance brokers, price comparison sites and firms handling claims, finance providers and firms that process or administer our records, loss adjusters, regulatory authorities, fraud prevention agencies and legal or crime prevention agencies.
If we have to transfer information to a third country outside the EU (such as India or the USA), we will only do so if a similar level of protection applies. They are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Data Protection Act even when your personal information is processed outside Europe.
Some services are provided to Trent-Services (Administration) Limited by third parties such as processing applications / business or obtaining compliance or regulatory advice, which warrant the disclosure of more than just your basic contact details. Personal information held by Trent-Services (Administration) Ltd may be disclosed on a confidential basis, and in accordance with the Data Protection Act 2018, to any such third parties.
Our Data Protection Register number is Z9533847.
The following policy statement outlines how we may collect and use information about you.
1. We may collect personal information about you from sources including:
- a) When you contact us with an enquiry or in response to a communication from us.
- b) From publicly available sources such as electoral roll.
- c) When you agree to buy a product/service from us.
- d) Your family members, employer or representative.
- e) Other insurance market participants.
- f) Anti-fraud databases, sanctions lists and other databases.
- g) Government agencies such as the Jobcentre Plus.
- h) In the event of a claim, third parties including medical experts, expert investigators and claims handlers.
2. What type of personal information do we need?
- a) We may need personal details which might include details of members of your family, lifestyle, finances, business or education.
- b) We will only collect what is necessary and will only keep it for as long as we are required to do in line with our data retention policy.
3. What other types of information do we need?
- a) Under certain circumstances we may also need to obtain information about Race or Origin, Gender, Religion, Health, Politics, Genetics, Trade Union Membership, Sex or Sexual Orientation.
- b) We might also need details of criminal convictions.
- c) We will only collect what is necessary and protect it with appropriate security measures.
Examples of the types of personal data that are collected and processed include:

Types of Personal Data	Details
Individual details	Name, address (including proof of address), other contact details (e.g. email and telephone numbers), title, date of birth, NI number, employer, job title and employment history.
Identification details	Passport, birth certificate, driving licence and other proof of address.
Financial information	Bank account or payment card details, income or other financial information.
Risk details	Information about you we may need to collect in order to assess a claim including details about your health.
Policy information	Information about the quotes you receive and policies you take out.
Credit and anti-fraud data	Sanctions and information received from various anti-fraud databases relating to you.
Previous and current claims	Information about previous and current claims, (including other unrelated insurances), which may include data relating to your health and in some cases surveillance reports.
Special categories of personal data	Certain categories of personal data which have additional protection under GDPR, this includes health.

4. We will use your personal information for purposes including:
- a) To help provide quotations, administer your insurance policy and for compliance reviews where we have a duty to do so.
- b) To write to, telephone or e-mail you with details about products and services which we provide, and which we think could be of particular value to you. These could include improved premium rates, special deals and customer satisfaction research. If you would like us to contact you regarding these this type of contact, please write to Customer Service Team, Trent-Services (Administration) Limited, Trent House, Love Lane, Cirencester, Glos GL7 1XD, or email admin@trent-services.co.uk telling us which of the following you would like to opt in, or ring us on 01285 626020.
- c) To help administer accounts, products and services for which you are a customer.
- d) To help detect fraud or loss.
- e) Information you supply may be used by insurance companies who provide services to Trent-Services (Administration) Limited for the purposes of administering and processing your application/account.
5. What is our legal basis for processing your personal data?

The legal basis for processing your personal data is through contract; processing is necessary for the performance of a contract. If we need to obtain information which is by nature sensitive, we will only do so on the basis that it is in the public interest - for example to fight crime, prevent fraud or to make sure insurance is available. We may contact you because we have a legitimate interest in marketing related products, or it will be with your consent and you will be able to withdraw your consent or unsubscribe easily at any time. We may process your personal data if we have a legitimate interest to do so, for example to improve our operations.
6. Calls may be recorded and monitored for security and training purposes.
7. Marketing Use
- a) We may use Google analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting) on this website.
- b) Visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.
- c) We may use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics for understanding our sites.
8. Retention of your personal data

As a general rule, we retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records and enforce our agreements. In general, we will retain relevant personal information of Site visitors for at least six years from the date of our last interaction with you and in compliance with our obligations under applicable laws. With respect to the claims-related data and files we handle as a processor, we retain this personal information in accordance with our clients’ instructions. We may retain personal information for longer where required by our regulatory obligations, professional indemnity obligations or where we believe it is necessary to establish, defend or protect our legal rights and interests or those of others.
9. Your rights

You have the right to:
- Withdraw consent where that is the legal basis of our processing.
- You can obtain a copy of your personal information from us without charge. This may include the right to transfer information to other providers.
- Access your personal data that we process.
- Rectify inaccuracies in personal data that we hold about you.
- Be forgotten, if the processing of your personal data is no longer necessary for the purposes it is collected for, your details would be removed from systems that we use to process your personal data.
- Restrict the processing in certain ways.
- You may have the right to object if decisions about you are made solely by a computer.
- Obtain a copy of your data in a commonly used electronic form (if the legal basis of our processing is consent or necessary for contract).
- Object to certain processing of your personal data by us.
- You have the right to complain to the Information Commissioner using the contact details below.
10. Contacting us

We can be contacted in relation to your rights or any questions you may have in respect of this Privacy Policy or our processing of your personal information by the following means:

Email: admin@trent-services.co.uk

Post:

Operations Director

Trent-Services (Administration) Ltd

Trent House

401-402

Love Lane

Cirencester

Gloucestershire

GL7 1XD
Your right to complain to the Information Commissioner’s Office (ICO)

If you are unhappy with the way in which your personal data has been processed you may in the first instance write to us using the contact details above. If you remain dissatisfied then you have the right to apply directly to the ICO. The ICO can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

www.ico.org.uk
11. Changes to our Privacy Policy.

Any changes to our privacy policy in the future will be posted to our website. We encourage you to review it from time to time to stay informed of how we are using personal information.